QUALITY MEANS DOING IT RIGHT WHEN NO ONE IS LOOKING. – HENRY FORD
QUALITY IS NOT SOMETHING YOU CAN DO ALONE; IT IS A TEAM EFFORT. – HENRY FORD
QUALITY IS DOING THE JOB CORRECTLY AND EFFECTIVELY. – HENRY FORD
Quality Policy
SERBAN focuses on delivering superior-quality services while protecting its employees and the environment in which it operates. The company is certified to international standards including ISO 9001, ISO 14001, ISO 45001 and ISO/IEC 27001.
Integrated Management System Policy
SERBAN regards the quality and reliability of the services it delivers across its wide range of application areas, together with customer satisfaction, as the key to success and sustainability. For this reason, the company has adopted a policy of assuring the quality of the system it has established and improving it continuously. The aim of this policy is to deliver the required services in the most efficient, safe, cost-effective and timely manner, meeting all customer requirements and expectations in full and achieving the highest level of customer satisfaction. This is achieved through the participation of all employees, led by senior management, with a view to building long-term, successful collaboration.
To this end, our principal commitments are to:
- Ensure that our quality, occupational health and safety, environmental, information security and business continuity management addresses all applicable laws, regulations, customer specifications and other standards across every function of the business.
- Continuously improve the performance of our system by reviewing it periodically against our quality, occupational health and safety, environmental, information security and business continuity objectives.
- Build occupational health and safety awareness with an environmentally responsible approach, embed it across all company functions and organizational units, and keep occupational health and safety and environmental risks and hazards under control in order to prevent environmental pollution, occupational diseases and workplace accidents.
- Reduce our consumption of energy and resources to ensure the continuity of environmentally responsible services and production.
- Continuously develop a company culture that embraces occupational health and safety and environmental processes, and inform employees of their responsibilities in this regard.
- Always act fairly and honestly towards the institutions and organizations we work with, our subcontractors and suppliers, our customers and our employees.
- Protect information security and confidentiality in all our activities.
- Resolve any situation that disrupts business continuity as quickly as possible.
- Always do the right thing and strengthen the company's competitiveness through a continuous improvement mindset.
- Identify critical points in the service process in order to take preventive measures against errors and non-conformities, and ensure the continuity of the integrated system through effective corrective action whenever problems arise.
- Follow developments in our sector closely and incorporate current practices into our integrated management system.
- Base all our activities on teamwork and maintain a high level of motivation.
- Communicate effectively with all interested parties on matters of quality, the environment, occupational safety, information security and business continuity.