QUALITY MEANS DOING IT RIGHT WHEN NO ONE IS LOOKING, HENRY FORD
QUALITY IS NOT SOMETHING YOU CAN DO ALONE, IT IS A TEAM EFFORT, HENRY FORD
QUALITY IS DOING THE JOB CORRECTLY AND EFFECTIVELY, HENRY FORD
Quality Policy
Serban, focused on providing exclusive quality service while protecting its employees and the environment it operates in, holds certifications in international standards such as ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001.
Integrated Management System Policy
Serban considers the quality, reliability, and customer satisfaction in services it offers across its wide range of applications as the key to success and sustainability. The company has adopted a policy of ensuring and continuously improving the quality of its system. This policy aims to provide the most efficient, safe, cost-effective, timely and complete fulfilment of all customer requests and expectations. It is achieved through the participation of all employees, from senior management, to foster long-term and successful collaboration.
Therefore;
- Ensure that our management of Quality, Occupational Health and Safety, Environment, Information Security, and Business Continuity encompasses all relevant laws, regulations, customer specifications, and other standards across all our business functions.
- Continuously improve our system by periodically reviewing its performance towards our objectives for Quality, Occupational Health and Safety, Environment, Information Security, and Business Continuity.
- By creating an awareness of environmental responsibility and occupational health and safety, make it effective across all our company functions and organizations, controlling occupational health and safety and environmental risks and hazards to prevent environmental pollution, occupational diseases, and workplace accidents.
- Positively reduce using energy and resources to ensure the continuity of environmentally friendly services and production.
- Continuously foster a company culture that includes occupational health and safety & environmental processes and inform employees about their responsibilities on this topic.
- Always be fair and honest with the institutions and organizations we work with, our subcontractors and suppliers, our customers, and our employees.
- To protect information security and confidentiality in all our activities,
- Reducing our business continuity to the shortest possible periods,
- Always Impliying right policies and increasing the competitiveness of the company through continuous improvement,
- Identify critical points in the service process to take preventive measures against errors and non-conformity, and ensure continuity in the Integrated System with corrective actions in case of potential problems.
- Following sectoral developments and reflecting contemporary practices to our integrated management system,
- Emphasize teamwork in all our activities and ensure high motivation,
- Our main commitment is to establish effective communication with all relevant parties within the scope of Quality, Environment, Occupational Safety, Information Security, and Business Continuity. Emphasize teamwork in all our activities and ensure high motivation.